Policies
Shipping & Returns
Everything you need to know about getting your order — and what to do if something isn't right.
Made just for you. Every Two Threads One Love item is printed on demand after you place your order. This means slightly longer production times but zero waste — and a product made with intention.
Shipping
How long does shipping take?
Orders are printed on demand and typically ship within 3–7 business days. Once shipped, domestic delivery takes an additional 3–5 business days. International orders may take 10–20 business days.
Where do you ship?
We ship worldwide! Shipping rates and delivery times vary by destination and will be calculated at checkout.
Will I get a tracking number?
Yes — once your order ships you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Can I change my shipping address after ordering?
Address changes can only be made before the order enters production. Please contact us as soon as possible at [email protected] if you need to update your address.
Returns & Exchanges
What is your return policy?
Because every item is made to order just for you, we do not accept returns or exchanges for buyer's remorse or sizing issues. We strongly encourage you to review the size guide on each product page before ordering.
What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or is the wrong item, we will make it right. Please contact us within 14 days of delivery at [email protected] with your order number and a photo of the issue.
Do you offer refunds?
Refunds are issued for damaged, defective, or incorrect items only. Once approved, refunds are processed to your original payment method within 5–10 business days.
Order Processing
Can I cancel my order?
Orders can be cancelled within 24 hours of purchase, before they enter production. After that, cancellations are not possible. Please email [email protected] immediately if you need to cancel.
Why does it take longer than a typical online store?
We use print-on-demand production, which means your item is made specifically for you after you order. This allows us to offer a wide variety of designs without waste — it just takes a little extra love and time.
International Orders
Are there customs or import fees?
International orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in our pricing or shipping costs.
My package is stuck in customs — what do I do?
Customs delays are outside our control. If your package has been held for more than 3 weeks, please contact your local customs office or reach out to us and we'll do our best to help.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you within 1–2 business days.
Contact Us